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Apple Watch 6 upgrade returned by DPD to EE but EE asking for the return.

Lighthouse
Investigator
Investigator

‎02-10-2021 12:34 PM

Hi, I recently ordered an Apple Watch 6 online as an upgrade to an older watch plan. In short, DPD couldn't deliver. DPD took that watch back to EE. I cancelled the plan - no watch - so why wouldn't I? Today EE send me a return letter asking me to send a phone (not a watch) to Sunderland.

 

A bad experience form start to almost end.

 

Next step? 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎02-10-2021 02:34 PM

Hi there @Lighthouse.

 

Thanks for posting. 

 

Did you upgrade your mobile at the same time? 

 

When you ordered the Apple Watch did you request a trade-in? 

 

Thanks. 

 

Leanne.

0 Helpful