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Apple Phone Series 6 Cellular and GPS

Jaydees
Explorer

I have just been messaging EE try to get my Apple Watch series 6 connected to my account. I was told this would be £5 pm.  Trouble is when I try to update EE on my phone get message, "System check shows you are not eligible to buy additional line for this device." the person I was getting help fro gave me two phone numbers to get this sorted. I lost the numbers can anyone help with wha the numbers are? Thanks

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jaydees  it’s £7 per month not £5. (it used to be about 2 years ago) You can only add an Apple Watch to a contract device. So if the device is on PAYG it’s not possible and this also applies to a business tariff. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks for the reply. I was told £5 But I believe you are right and it is £7. I have found my helpline numbers and as I type I am on hold with tech people who are moving my problem up the chain. It seems to be known issue. I will update when I get a result.