Apple Music

[WoodsT]

I activated my free 6 month trial just a minute ago, went to activate it in the Apple music app, asked me to create an ID which I did. I then got a message saying 'This subscription is already being used with another Apple ID'. Not sure how that's possible when I've only just activated the trial. Any ideas anyone?

[Cla5]

Hi @Christopher_G  i have had a couple of 6 month trials as I have been with EE a long time.

Thanks

c

[Christopher_G]

OK thanks, @Cla5

It may be worth having a chat with our Tech Gurus. They'll be able to look into this for you.

Please let us know what happens.

Chris

[Cla5]

@Christopher_G  Thanks. 
I have tried getting through all morning via chat and 150 and I just keep being told it’s too busy at the moment. 

[Christopher_G]

I've sent you a private message, @Cla5

Please take a look and get back to me.

Thanks

Chris

[Cleob93]

Hi. 

I am also having this problem and spoke to the tech customer services yesterday. Was due to have a call back today as they apparently deleted apple music off for me to add back on after 24 hours but heard nothing from EE and had no call back. Apple music still isn't working. Can someone from the tech team please ring me to sort this asap as this is clearly an EE issue and has happened to a number of people

[Cleob93]

Hi. 

I am also having this problem and spoke to the tech customer services yesterday. Was due to have a call back today as they apparently deleted apple music off for me to add back on after 24 hours but heard nothing from EE and had no call back. Apple music still isn't working. Can someone from the tech team please ring me to sort this asap as this is clearly an EE issue and has happened to a number of people

[Christopher_B]

Hi @Cleob93

Thanks for coming to the community about this.

I hope you're well and having a nice day 😊

I'm glad that our tech team are looking in to this with you, but I'm sorry you've not had the call back. 

I've sent you a private message about this. 

Thanks.

Chris. 

[nsetanner]

Hello,

Did anyone manage to get this sorted?

I have the same problem and have spoken to EE tech guys 3 times and spoken to Apple 2 times in the past few days and both say it’s an issue on the other companies end and I’m unsure what to do now as just want it sorting?

Thanks

[Christopher_G]

Hi and welcome to the community, @nsetanner

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris

[JarekOomen]

Hi,

I'm facing the same issue.

I have Apple music activated as a smart benefit and 150 says that it is activated.

However, I don't see anything activated in Apple music itself.

Hope this gets solved soon...

Thanks

Jarek