Apple Music

[WoodsT]

I activated my free 6 month trial just a minute ago, went to activate it in the Apple music app, asked me to create an ID which I did. I then got a message saying 'This subscription is already being used with another Apple ID'. Not sure how that's possible when I've only just activated the trial. Any ideas anyone?

[Katie_B]

Hello @JarekOomen. 

Welcome to the community. 

Did you have Apple Music before activating your smart benefit?

Speak soon, 

Katie.

[martyn555]

im having same probs when i sign in says number not mine account already in use tried contacting them but gottext from apple saying music account has been deleted

[James_B]

Hi @martyn555,

Welcome to the EE Community. 🙂

Are you trying to add Apple Music as a Smart Benefit?

Are you using your Apple ID with more than one phone?

James

[martyn555]

yeah its on my new contract but installed on my old phone,im still using same number but on new phone

[Leanne_T]

Hi @martyn555

Thanks for coming to the community. 

Have you contacted Apple Support and asked them to change the Apple ID associated with your Apple Music subscription? 

Thanks 🙂

Leanne.

[Mrfisher101]

Hey, I have the same issue.

could someone from tech team call me as well. Spoke to both apple and ee customer service and have been told that I should call the opposite party to get it resolved 🥲

[Jon_K]

Hi @Mrfisher101.

Welcome to the community.

I'll send you a private message to get some more information from you.

Please take a look and get back to me.

Jon