App can't give me any tracking information - The EE Community

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Hi. I ordered an iPad on Sunday. I have tried to track my order (xkoxxxxxxxxx) using the app but it tells me it does not have tracking information for my order.

[mod edit: please do not post private information on the public board. Thanks!]

5 REPLIES 5

Hi there @lisabarrett

Thanks for coming here.

Did the iPad show in stock when you placed your order?

Also, did you receive an email or text with confirmation of your order?

Speak soon 🙂

Leanne.

Hi Leanne.

Yes, it showed as in stock with dispatch within 24 hours. I also got an email confirmation of the order with a reference number.

Hi @lisabarrett

Thanks for the quick reply.

We will need to check your account for you, if you give us a call on 150 our Mobile Care team will be able to do this for you,

Let me know how you get on.

Leanne.

Hi Leanne

I got through to a lovely lady who initially couldn't find my order. She eventually found it, it wasn't linked to my account. All sorted now.

Thanks.

Hi @lisabarrett

Thanks for coming back to the community and letting me know 🙂

Have a great day 🙂