Anyone know long ee complaints department take to get back to you

Max369 · ‎14-08-2019

Chris_B · ‎14-08-2019

@Max369 I’ll be totally honest it’ll be longer a lot longer than you would like it to be. Don’t hold out for the same week and if your lucky it might be the following week.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Northerner · ‎14-08-2019

Hi @Max369

Please read EE Complaints Code of Practice as that explains.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎14-08-2019

@Max369 I’ll be totally honest it’ll be longer a lot longer than you would like it to be. Don’t hold out for the same week and if your lucky it might be the following week.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Max369 · ‎14-08-2019

I thought as much I was just wanting to check with other people cheers

XRaySpeX · ‎15-08-2019

If they do not resolve your complaint within 8 weeks or send you a deadlock letter you may escalate it to the ADR, Ombudsman Services.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Anyone know long ee complaints department take to get back to you