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Amazon echo

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Lilmisslj
Visitor

‎26-05-2021 01:06 PM

Hi I ordered an Amazon echo dot as part of an add to plan. It's saying on dpd that it's being returned to consigner. Could you help me with this please 

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Chris_B
EE Community Star
EE Community Star

‎26-05-2021 01:29 PM

@Lilmisslj  if it says it’s been returned then no one was there to take delivery of the item.   You’ll have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎26-05-2021 01:29 PM

@Lilmisslj  if it says it’s been returned then no one was there to take delivery of the item.   You’ll have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎26-05-2021 01:52 PM

Hi @Lilmisslj,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. Our Customer Care Team will be happy to check the status of your order and resend it if necessary.

 

James