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Webby18
Investigator
Investigator

‎28-05-2021 12:10 AM

My kids were playing with my fone and I have no idea how they did it but since they had it it's not letting me do certain things saying "this phone is managed by your administrator ". Some app called "mobi control" has something to do with it.  Can you help me pls 

0 Helpful
4 REPLIES 4
Webby18
Investigator
Investigator

‎28-05-2021 12:03 AM

Can you pls tell me how to get/ask for technical support 

0 Helpful
Leanne_T
EE Community Support Team

‎28-05-2021 08:26 AM

Hi @Webby18

 

Welcome to the community. 

 

I will certainly see what I can do to help, which phone do you have? 

 

Also, what are you unable to access? 

 

Thanks 🙂

 

Leanne.

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Webby18
Investigator
Investigator
In response to Leanne_T

‎28-05-2021 10:28 PM

It's a Samsung a20e . There's a few things I can't access ie: can't let anyone use my hot spot and its says your administrator does not allow this. Iv also got an app since it started called mobi control and it doesn't let me uninstall it 

0 Helpful
Jon_K
Former EE Employee
In response to Webby18

‎29-05-2021 08:02 AM

Thanks @Webby18.

 

Does this app ask you for a password when you try to make changes?

 

What happens when you try to delete the app?

 

Jon

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