Ee shop cant purchase

[Stevenbaker]

Trying to purchase a sim only deal from website for a phone I already have but when you click on buy it says to login or register whst I have done then it just takes you to a screen to add accounts nowhere I can find how to complete purchase. Thanks

[Christopher_G]

Hi @Stevenbaker

Welcome to the community. 🙂

That's weird. Could you try on a different device or browser please? 

Let me know if it's any better.

Chris

[Stevenbaker]

Tried on different device and browser still the same

[Christopher_G]

Thanks for trying, @Stevenbaker.

Do you already have a pay monthly EE account or is this the first line?

Chris

[Stevenbaker]

No lines a new customer 

[Stevenbaker]

Ok managed to get it to work on laptop thanks

[James_B]

Glad you got it sorted @Stevenbaker 🙂

James

[Zexabong]

I have the exact same problem.  No existing account to add but I want to buy a sim and can't find a way around this.

How did you  solve this?

[Jon_K]

Hi @Zexabong.

Welcome to the community.

Have you been able to try a different browser, or a different device?

Jon