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Adding data to a PAYG phone

jdlambert62
Investigator
Investigator

For many months I have successfully used 150 to add data to my phone as and when needed. If I send ADD DATA to 150 it gives me a list of data add-ons available. However when I try one - for example 150Mb WEEK - I get no response. This service stopped working just a few weeks ago. Has something changed?  

5 REPLIES 5
Leanne_T
EE Community Support Team

Hi @jdlambert62

 

Thanks for coming to the community.

 

Can you add data if you visit add-on.ee.co.uk?

 

Thanks 🙂

 

Leanne.

I don't know as I didn't try that. I have added data via MyEE but the minimum is 2GB for £10 which is way more than I need.
I just want to find our why the method I've used for months has suddenly stopped working.
Has anyone else had this problem?

Leanne_T
EE Community Support Team

Hi @jdlambert62

 

If texting ADD DATA to 150, is no longer working for you, please give our Pay as you go Care team a call on 150, they will get this looked into for you. 

 

Thanks 🙂

 

Leanne.

jdlambert62
Investigator
Investigator

Thanks I have already done that - they are looking into it but I am still awaiting their response. So I just thought I'd see if it was something others had experienced - it seems not but thank you anyway.

Leanne_T
EE Community Support Team

No problem @jdlambert62

 

Let me know how you get on when the team get back in touch 🙂

 

Leanne.