Activation sim

Snikoghosyan
Explorer

‎23-04-2021 08:05 PM

I bought I EE sim, put in my phone and pay package 20 Pounds . Still cant make call, showing balance 0 . But i received sms that my payment is successful 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎23-04-2021 08:08 PM

@Snikoghosyan  Your balance will be 0 if you purchased a pack.  Text AL to 150 to see what allowance you do have. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Snikoghosyan
Explorer

‎23-04-2021 08:19 PM

Thanks a lot. I have done and its showing balance 0. In fact I paid 40 pounds for pack and another 10 for pop up. How to activate and make call?

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XRaySpeX
EE Community Star
EE Community Star
In response to Snikoghosyan

‎23-04-2021 08:48 PM

@Snikoghosyan : PAYG SIMs don't need activation unless you are outside UK. Are you?

 

What is rest of AL response verbatim after Balance = 0?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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