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Unlimited data add on

Jmorriss
Explorer

If unlimited data is 'unlimited' why have been charged twice for it on my bill last month.

 

Also, why does it say 50gb out of 100gb. Why is there a limit?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

There's a gifting data limit from the 1st 100GB usage per month if that's what you are referring to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I'm not gifting. I am using three other devices at home.

Why have I been charged twice for 1 month?
XRaySpeX
EE Community Star
EE Community Star

You don't need to gift. The 1st 100GB is there in case you want to gift it but if you don't you can use it ordinarily for your own use. It's "giftable" but not necessarily "gifted".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP