The EE Community

How long does it take a sim cancelled within the 14 day period, to leave my acct

 This has been one of the worst experiences ever when dealing with a provider. The wrong sim was sent to me twice, and now I have the correct sim package that includes my Apple watch, but I can't add my watch because one of the sims is still showing ...

Cannot access account

I have been unable to access my account through the app and website since before Christmas, despite speaking to customer service twice already . I can’t check my bill, or pay it through the app and website - it says an error has occurred.I have tried...

I want to change my card details

Hi I cant see my bill can yiu help

Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

Discovery Plus Activation Issue

We've been with BT for many years and when renewing contract last month like many we were moved to EE. As well as Broadband we opted for Discovery Plus Premium. Tried to activate Discovery Plus after the Broadband went live, wouldn't work but was tol...

TNT Sports

Are all the TNT Sports Channels broadcast via satellite as well as being available from the  Internet?

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Travel Pass Not Functioning Properly

Last Tuesday we travelled to Thailand and I bought a 7 day roaming pass. Whilst I can access data I have not been able to send a txt or make a call, despite changing my spend cap to £20 as advised. All I get when trying to phone or access voicemail i...