SIM Card

[PB1777]

Hi,

I’ve requested a nano sim card for my new phone last Saturday but it seems that my existing sim cards was deactivated and I can’t make or receive any phone calls. 

Your help will be much appreciated.

Kind Regards,

Peter

[Chris_B]

@PB1777  It shouldn’t happen like this but occasionally it does you’ll have to wait for your new sim to arrive.  

[PB1777]

Hi Chris,

Many thanks for your reply. 

I thought about this possibility....

It seems that there is not much that can be done to rectify this and reactivate my existing sim? 

[Leanne_T]

Hi @PB1777

I am very sorry to hear this has happened.

Once your new SIM arrives this will be set up and ready to use with your number.

I hope this arrives soon for you.

Leanne.

[PB1777]

Thank you Leanne for your reply.

As I’m still unable to make or receive phone calls & messages for the last 3 days will there be some sort of compensation? 

KR

Peter

[Leanne_T]

Hi @PB1777

Thanks for the quick reply.

If you get in touch with our Mobile Care team, they will be able to help you get this looked into.

Thanks.

Leanne.