Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Activate sim iPhone XR

Pompey1
Investigator
Investigator

‎13-03-2021 06:57 AM

Hi,

 

I received a new iPhone XR yesterday and EE sim.I can’t make or receive any calls. Any outbound calls stop and inbound calls say “number is unavailable “ Any help????

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎13-03-2021 08:19 AM

@Pompey1    Was this an upgrade or new contract ?   Have you tried restarting the device ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Pompey1
Investigator
Investigator
In response to Chris_B

‎13-03-2021 09:05 AM

This is a brand new phone and a brand new sim not an upgrade. I’ve turned off and restarted the phone on multiple occasions 

0 Helpful
Leanne_T
EE Community Support Team
In response to Pompey1

‎13-03-2021 09:20 AM

Hi @Pompey1

 

Thanks for coming to the community. 

 

Have you transferred your number from another network? 

 

Do you have signal showing? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Pompey1
Investigator
Investigator
In response to Leanne_T

‎13-03-2021 09:22 AM

I can see the network showing, this is not a transfer of a number, brand new phone, sim and number 

0 Helpful
Leanne_T
EE Community Support Team
In response to Pompey1

‎13-03-2021 09:23 AM

I see @Pompey1

 

Thanks for the quick reply. 

 

In this case, please give us a call from another phone on 0800 079 8586 our Mobile Care team will get this looked into for you. 

 

Let me know how you get on 🙂

 

Leanne.

0 Helpful