Data sims in MyEE

bernie-t · ‎11-03-2021

I have two data sims in 'my ee' account and I can see both credit and data etc. For them BUT I can only seem to buy an add-on for one of them. As soon as I select add on it takes me to the EE site, I log on and only have the option to buy add-on for the sim I have data on! I have done it before I'm sure but tried everything any ideas💡 thanks 😊

XRaySpeX · ‎12-03-2021

Look at http://add-on.ee.co.uk/purchase from a device connected to the mobile router with the SIM in question by WiFi to see what it offers you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎12-03-2021

Look at http://add-on.ee.co.uk/purchase from a device connected to the mobile router with the SIM in question by WiFi to see what it offers you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bernie-t · ‎13-03-2021

Thanks that worked, oddly I had to go to my other phone were MyEE app us to add more credit, then the pick the add-on on the other phone 👍🏻

Leanne_T · ‎13-03-2021

Thanks for coming back and letting us know @bernie-t

Have a lovely weekend 🙂

Leanne.

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Data sims in MyEE