Activate replacement esim without old esim

[thesaver79]

Hi,

I was in the process or replacing my esim online as I’ve just changed phone. 

Unfortunately I removed the esim plan from my old phone before I could receive the pin to activate the new esim.

Is there any way to activate the new esim now?

[Leanne_T]

Hi @thesaver79

Thanks for coming to the community. 

If you get in touch with our Mobile Care team, they will help you with the eSIM. 

Thanks 🙂

Leanne.