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14-05-2021 08:04 PM
I have lost my old sim so ordered a new one, however the sim still hasn’t automatically updated and it’s been about about 8 hours since I inserted it.
is this normal ?
14-05-2021 09:28 PM
@Cooper-dash I assume you ordered a replacement SIM card and you did this via calling customer services ?
15-05-2021 07:05 AM
@Chris_B I just ordered the sim online, it came yesterday with a letter.I didn’t need to call.
the letter says I only need to set it up with the pin if I’m upgraded but I haven’t.
the sim still isn’t on this morning
15-05-2021 07:53 AM - edited 15-05-2021 08:03 AM
I'm new here and activated a brand new SIM yesterday.
Did you go through the process at the shown URL and select that the old SIM/phone was lost?
Edit: the URL was contained in one of my order emails.
I guess usually a pin is sent to the old SIM so the lost route is pretty important.
In terms of the new SIM activation process I found it a little unclear as it wasn't addressed explicitly. After activation, activation pin messages were seen which obviously wouldn't have been available earlier.
Edit2: I do see the pinned post staying just to insert the SIM and nothing else but guess it's worth giving above URL a shot. Perhaps the process has changed?
15-05-2021 02:21 PM
You needed to have ordered a replacement SIM to keep your existing no. That's what replacement SIMs are for. It seems you have just ordered online a new any-old SIM instead of calling CS to report the loss.