Account update

Smac82 · ‎11-09-2021

Hi there, sorry if this is in the wrong place!!

I recently got my new phone (wooo!!) but my account is still showing as S9 even though I now have an S21.

Is it just a matter of waiting for it to catch up, or do I need to do anything to change it?

Also on a side note, I ordered the phone on August 26th but it never came until 9th September; I got a text about claiming buds and a tag but don't know if I'm eligible?! Probably not but wanted to check!!

Thanks loads!!

XRaySpeX · ‎11-09-2021

The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Smac82 · ‎11-09-2021

As a wee aside, I've uninstalled and reinstalled the app over mobile data but still the same!

XRaySpeX · ‎11-09-2021

The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Account update