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30-09-2021 10:02 PM
Hello, for some reason my mobile account has been suspended. I paid the outstanding bill a couple of days ago and for some reason my account is still suspended. I have always paid my bills on time and have never missed a payment, so this came as a bit of a surprise to me.
Please could someone reactivate it? Many thanks. I was directed to the collections team but I could not find a live chat option and lines are closed.
30-09-2021 10:10 PM
This user discussion forum can have no access to your specific account. You need to raise this with CS.
01-10-2021 07:49 AM
How do I do that? I’ve been on live chat and did not get anywhere. Please can someone help me as it has been over 24 hours since I paid the bill.
01-10-2021 07:56 AM
Just read my sig.
01-10-2021 08:11 AM
Hi @AmandaITFC.
You can find all ways to get in touch on our Contact Us Page.
Let us know how you get on.
Jon