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jmay-w
Visitor

‎24-07-2020 06:58 AM

I finished my contract with EE over 2 years ago as I moved abroad but kept the sim card/number yo use it for my online banking.

It now no longer works and when i log into my account it says the account is closed. Is this just because the account has not been used in so long or because there is an outstanding payment i don't know about? It was working less than a week ago.

 

Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-07-2020 07:12 AM

You cancelled your contract 2 years ago and had it moved to PAYG?

 

If so, it's gone into hibernation after at least 6 months of no chargeable use. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎24-07-2020 08:11 AM

Hi @jmay-w

 

Welcome to the community.

 

I think @XRaySpeX could be right. You can find some information on our pay as you go hibernation article.

 

There's a chance we may be able to reconnect it, if it's only happened recently.


Chris

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