Despite the added advice "Don't worry, we'll keep you updated on the progress of your order by text or email', DO worry, as they WON"T!!
With me they cancelled the order without notice, or without a refund. I imagine this is illegal, but even if it isn't, it's absolutely shocking customer service.
Chat is currently down, and they are advising to only ring if it's an emergency. I waited and waited, but I finally decided to ring despite this advice and the long wait to get answered. Neither the app nor the website could sort this problem, you have to ring.
My faith in EE has been dented/smashed.
