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Pagment advanced and request refused in the data analysis.

Fialhoi
Investigator
Investigator

‎24-07-2020 08:23 AM

I ordered an Iphone 11 pro and made the payment in advance of 50 quid. When I called to confirm the data, they told me I had to pick a phone that the monthly payment was up to 55. So I did and I chose Iphone 11 out of 256GB and paid for it 49. Plus the 50 quid of the iPhone 11 I was denied, he hasn't returned to my account yet. During the IPhne 11 data confirmation I asked if I was coming back and told me that in a week. It's been over 10 days and the money hasn't come back to my account.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎24-07-2020 09:03 AM

Hi @Fialhoi 

 

There is no account access on these forums. You will need to call EE CS on 150 about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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