Account Takeover

[Ijonson]

How long does the process take for the account holder to be changed over to a new one?

[Chris_B]

@Ijonson   It shouldn’t take over 24 hours.  How did you request this.  

[Ijonson]

No

[James_B]

Hi @Ijonson,

Welcome to the EE Community. 🙂

Have you already requested an account transfer?

Thanks

James

[Ijonson]

Yes, I requested one by calling EE from last month: They then informed me that it will take 3 months for a complete takeover after a quick credit check?

[James_B]

Hi @Ijonson,

What was the reason they gave for waiting three months? Did the person taking over the account pass the credit check?

Thanks

James

[Ijonson]

Unsure.

I’m the one that’s taking over the account from someone else so I was the one that had the credit check cleared. They did mention something about sending off some type of form

[James_B]

Hi @Ijonson,

Our Customer Care Team will happy to check the reason for the delay if you get in touch.

Thanks

James

[Ijonson]

So this situation shouldn’t have taken 3 months? Also where do I go once I’ve clicked the ‘get in touch’ link? I ask this because my account has been closed

[James_B]

Hi @Ijonson,

Sorry, I can't access your account to look at your account transfer request.

You can use the 'let's chat' or 'Give us a call' option on the get in touch page.

Thanks

James