Accessory order

[amooty]

Hello, I have ordered a Nintendo switch as an accessory to be added to my plan. I got the confirmation page and and got an order number, also I arranged for it to be delivered to one of my closest EE branches. The confirmation page states "We’ve sent confirmation to your email", I have have had nothing from EE into my email. I placed my order a few hours ago. I have checked my Junk mail and I have had no text apart from the one giving me a code to confirm my identity during the order process. Is it normal to get no confirmation email?

[James_B · Accepted solution]

Hi @amooty,

Welcome to the EE Community. 🙂

You should receive your confirmation email within 24 hours of placing your order, although it's usually much quicker.

Thanks

James

[amooty]

All sorted. Got my confirmation email just now. Thanks for your help.

[Sammi851]

Morning 

I placed an order for an Xbox on the 29th April and received an order confirmation but nothing since. 

I have to paid £10 upfront so entered my card details but this doesn’t seem to have been taken from my account. 

Can anyone advise when I should hear more about my order?

i hope everyone is keeping safe and well in these circumstances.

Thanks 

[James_B]

Hi @Sammi851,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James