Accessory Order this week

[Tommo88]

Hi

I ordered an accessory a couple of days ago. I got the confirnation screen and order number.

Also inputted info for up front cost.

It said I would receive an email and order on its way.. 

I've had no emails or anything since. 

Anyone else had this??

TIA 👍

[Jon_K]

Hi @Tommo88.

Welcome to the community.

Are you able to use your order number to track your order in our online order tracker?

Jon

[Tommo88]

Hi, 

It says unavailable... When I put the info in. 

[Leanne_T]

Hi there @Tommo88

Thanks for coming to the community.

What accessory did you order?

Also, was this on Add To Plan or did you order this from our accessories site?

Speak soon 🙂

Leanne.

[Tommo88]

Hi Leanne

It's was the LG TV just for kids bedroom. 

Added part of my accessories adding to my plan..

Thanks 

Paul

[Leanne_T]

Thanks @Tommo88

At the moment this is showing as in stock  🙂

If you would like to get your order looked into, give our Mobile Care team a call on 150. They can check this for you 🙂

Let me know how you get on.

Leanne.

[Tommo88]

Hi Leanne, 

I did what you said and contacted a member of the EE team by phone... They were great on the phone etc and sorted the order... But unfortunately I am still to receive any correspondance and I have no way of checking the progress of this order.. I have paid an up front fee for this now that has left my account..

Could you please advise further?

Thanks 😊

[Christopher_G]

Morning, @Tommo88

Did they confirm which email address we have for you? Could you check your spam/junk email folder?

If the money has left your account, the order must have gone through.

Chris