Accessories order

Emirates196
Explorer

‎29-07-2021 10:52 AM

Hi, i ordered some AirPods to add to my monthly contract. I received an email almost immediately after saying it’s on its way, but I have tried to track the order this morning but it comes up with sorry we can’t show your order details right now. Is my order on its way or has a problem happened? 
many thanks,

 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎29-07-2021 01:16 PM - edited ‎29-07-2021 01:28 PM

@Emirates196  You need to read all the information on that email as it also says further down that email 

 

3B454B51-4BF2-460E-8CB2-23325566F98C.jpeg

You’ve only received an order number not a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎29-07-2021 01:18 PM

HI @Emirates196

 

Which AirPods did you order and when did you order them?


Chris

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Emirates196
Explorer
In response to Christopher_G

‎29-07-2021 03:12 PM

It’s okay now, they literally got delivered an hour after this post. Thank you 

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Christopher_G
EE Community Support Team
In response to Emirates196

‎29-07-2021 03:31 PM

Sorry to hear that you didn't get anything through from our courier company, @Emirates196.

 

Glad you've got them though. 🙂

 

Chris

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