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Accessories added to plan - delivery

Mlopez
Visitor

‎12-11-2019 09:02 PM

Hi, I added 3 items to my plan, this was done Saturday. I had an email to explain that i would receive and email about delivery  Today I recieved 2 of the 3 items (without warning), inside the small package with airpods and a watch there was a delivery note with all 3 items listed  The 3rd item was a TV and it defo wasnt delivered. Is it normal for them to follow afterwards??? 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎12-11-2019 09:15 PM

@Mlopez   you need to call EE Customer Services ASAP as you should have received all three items if that’s what the delivery note says. 

0 Helpful
James_B
EE Community Support Team

‎13-11-2019 08:58 AM

Hi @Mlopez,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. It sounds like the courier might have missed your other parcel.

 

Our Customer Care Team will be happy to help you with this.

 

Thanks

 

James