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Accessories added to plan - delivery

Mlopez
Visitor

‎12-11-2019 09:02 PM

Hi, I added 3 items to my plan, this was done Saturday. I had an email to explain that i would receive and email about delivery  Today I recieved 2 of the 3 items (without warning), inside the small package with airpods and a watch there was a delivery note with all 3 items listed  The 3rd item was a TV and it defo wasnt delivered. Is it normal for them to follow afterwards??? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-11-2019 09:15 PM

@Mlopez   you need to call EE Customer Services ASAP as you should have received all three items if that’s what the delivery note says. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎13-11-2019 08:58 AM

Hi @Mlopez,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. It sounds like the courier might have missed your other parcel.

 

Our Customer Care Team will be happy to help you with this.

 

Thanks

 

James