A51 Speaker problem

[L1ndac]

Hi not sure where to post this got couple new upgrade 2 weeks ago sadly Samsung A51 has no audio sound now, weirdly  when on call cant hear anyone unless I put speaker  on but when watching videos I have no sound im really annoyed as all shops are closed whats the best thing to do?

Thanks L1ndac

[James_B]

Hi @L1ndac,

Welcome to the EE Community. 🙂

Have you checked your volume settings? 

Go to Settings > Sound and vibration. You'll have separate volume sliders for media and call volumes.

Thanks

James

[354-]

You could try starting the device in safe mode (if you have not already done this) and perform some tests; make a call,  record a video - playback the item recorded - check for sound.

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[L1ndac]

Hi thanks, you wouldn't imagine you would have to do this with a brand new phone no sound when watching videos, when making a call no sound in ear speaker nor can the person here me unless I'm on hands free really strange thanks for your help will be returning this phone 

[James_B]

Hi @L1ndac,

Were you able to check your sound settings?

Thanks

James