5g phones

JAMBOOS1
Established Contributor
Established Contributor

‎28-10-2020 07:28 PM

I am on sim only with ee on 4g I just bought a new phone note 20 ultra on 5g will I have to get a new sim for to receive 5g or will my 4g sim do to receive 5g on new phone

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Chris_B
EE Community Star
EE Community Star

‎28-10-2020 07:30 PM - edited ‎28-10-2020 07:32 PM

@JAMBOOS1   You’ll need to upgrade you tariff to a 5G tariff.  You might get sent a new sim but you will not need it as your current sim will pick up 5G 

 

to change to a 5G tariff you’ll need to call customer services. 

don’t ask to upgrade your tariff ask for a change of tariff. If you ask to upgrade you’ll be required to pay off your current tariff. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.