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5G packs

Cameron89
Explorer

‎15-02-2021 11:25 PM

I have heard that to access 5G, you must buy a 5G pack. However, on My EE, nothing mentions 5G or 4G anywhere. Can someone clarify?

Also, if I do need to get a 5G pack, can I still use 4G and lower on it? 
do I need a new sim? 
If I was to move over to a 30 day 5G pack from a 30 day 4G pack, will I keep my free boosts which I have gathered up over the past few years? 

0 Helpful
9 REPLIES 9
David
Brilliant Contributor
Brilliant Contributor

‎15-02-2021 11:58 PM - edited ‎16-02-2021 12:01 AM

Hi @Cameron89 

 

Welcome to the EE Community,

 

EE5G is only currently available to EE Pay Monthly customers with a 5G plan & 5G compatible device.

 

Thanks,

 

David.

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor

‎16-02-2021 12:00 AM

Your need a 5G Ongoing Monthly Plan to benefit 5G, as far as I'm aware there are no 5G Add-on Packs to a 4G Plan.

.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎16-02-2021 12:31 AM - edited ‎16-02-2021 12:43 AM

@Cameron89 : There is no 5G on PAYG. That's why you don't see it anywhere. You need to take out a contract plan to get 5G. Also you will only benefit from 5G if you have have a 5G-capable phone. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Cameron89
Explorer
In response to XRaySpeX

‎16-02-2021 10:23 AM

I am not on a contract, I bought my phone from apple but am using an EE sim, does this mean I can’t access 5G

Sent from my iPhone
0 Helpful
Cameron89
Explorer
In response to David

‎16-02-2021 10:25 AM

I have bought my phone up front. Does this mean I can’t access 5G?

Sent from my iPhone
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Cameron89

‎16-02-2021 10:39 AM

As I said you can't get 5G from EE as you are on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Chris_B
Grand Master
Grand Master
In response to Cameron89

‎16-02-2021 10:44 AM

@Cameron89  5G is not available to Pay as you go customers.   To have access to 5G you need to be a contract customer.   

0 Helpful
JoeZhou
Visitor

‎22-11-2021 08:12 PM

Where can I find 5G packs

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to JoeZhou

‎22-11-2021 08:34 PM - edited ‎22-11-2021 08:37 PM

@JoeZhou : There's no such thing as 5G PAYG packs. To use 5G you must buy an EE 5G plan contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful