4gee mini Wifi red signal

[Dmilton57]

Been like it for nearly 2 days now, ee trying to fix it but taking their time! Anyone else having this problem? Everything connects fine just no signal so doesn’t work!!!

[James_B]

Hi @Sivek78,

Welcome to the EE Community. 🙂

Does the coverage checker show any network problems in your area?

James

[Sivek78]

Hi not at all ,no problem with coverage. 

[James_B]

When was the last time you topped it up or purchased an add-on @Sivek78

If it was over 179 days ago, your account will be in hibernation.

James

[Holty62]

Hi @James_B , 

Your coverage checker is saying that I wont get coverage... why is this the case now when it has been working fine? Do I get a new box that does get coverage ?? or a refund??? 

[Sivek78]

It was on 3rd of June so I have 20 gb on my account witch I can't use .

[James_B]

Hi @Holty62,

Please respond to @Leanne_T's private message so we can help.

Thanks

James

[James_B]

Hi @Sivek78,

Prior to your recent top up/add-on purchase, when was your last one?

James

[Sivek78]

26th of March 

[James_B]

Do you have an EE phone @Sivek78? If you do, is it picking up a signal OK?

James

[Sivek78]

No I don't have aEE phone but I can check  after work on mine phone as its unlocked.