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4g wifi data add on

Rachelk1
Investigator
Investigator

‎23-06-2020 12:50 PM

When I try to buy a data add on, I get a list of prices but no mention of how much data I will get. Does anyone know how much you get for £35 and £50 please? I have called EE but they don't know! 

 

Why do I have to wait until I run out of data before I can buy more? 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎23-06-2020 12:56 PM - edited ‎23-06-2020 01:01 PM

Is this for PAYG or contract? What device is it for?

 

Where are you trying to buy? What does http://add-on.ee.co.uk/purchase offer you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Rachelk1
Investigator
Investigator
In response to XRaySpeX

‎23-06-2020 01:02 PM

Hi - this is a contract. Last week I needed to buy more data and my options were shown as :

Your allowance  £35

Your allowance  £50

 

No detail given about the amount of data I would get. I clicked on £35 and it only told me after I had paid that it was only 50gb. I will need more than this.

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Rachelk1

‎23-06-2020 01:11 PM

I'm trying to help but you're not giving me much info.

 

 What device is it for? Is it on a monthly contract or 18 months?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Rachelk1
Investigator
Investigator
In response to XRaySpeX

‎23-06-2020 02:04 PM

Its an 18 month contract for 4g wifi using a tp-link box

 

0 Helpful