4g does surfing through

[Renan824305]

I’ve been struggling to surf through EE along my days shifts. The signal 4g shows in my screen but it does not surfing well also if I’m get a calling the backgrounds app are totally death. I used working in food delivery field and this is the first time that me and my wife facing this issue with EE. Many i have to switch the air plane mode and than off to EE works. when i got a new request/order in fast food app i can listen the popups song but there has a big delay to something shows in my screen and that did not happens before. My device is Iphone 11 Ios 14.4.

[Chris_B]

@Renan824305   Have you tried a network reset on the device ?  You’ll find this in Settings>General>Reset>Reset Network Settings.  Your device will reboot and you’ll need to test. Any WiFi passwords will have to be put back on the device when needed.

[Renan824305]

Thanks for swift response.

I have did those steps and I need some time surfing through!

stay in touch 🙂

[bristolian]

Hi @Renan824305 

Are you reporting slow data speeds?

If so, have you checked the coverage & status checker for any known issues?

Do other EE users in your workplace have similar problems?