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4Gee Data Add-On

BobbityBoo
Explorer

‎26-06-2020 11:50 AM

Hi,

 

I have recently moved house and have a 4GEE MiFi mini device and sim that I was hoping to use for internet until I could get a new line put in. I can get the device up and running and connect computer and phone to the network, but I am completely unable to add on a data package to the SIM. I go to the add-on page while connected to the network, or try to add data through either the phone or over the internet and I only have the option to add PAYG top up, but no data add ons...

 

I think I've gone around in circles for at least six hours this week trying to solve this...

 

Thanks for any help!

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎26-06-2020 02:36 PM

Hi and welcome to the community, @BobbityBoo.

 

Do you have enough credit balance for an add-on?

 

Chris

0 Helpful
BobbityBoo
Explorer
In response to Christopher_G

‎26-06-2020 04:31 PM

I believe so, I added £10 of credit when it kept directing me to the “top up” page when I clicked on the “add-on” link.

0 Helpful
Christopher_G
EE Community Support Team
In response to BobbityBoo

‎26-06-2020 04:44 PM

OK thanks @BobbityBoo

 

I've got no idea why it isn't letting you buy an add-on then.

 

I'd recommend speaking to our Mobile Care team to see if they can look into this for you.

 

Let us know what they say.


Chris

0 Helpful