4GEE mobile device no lights?

Jimbo26
Investigator
Investigator

‎14-07-2020 04:36 PM

I’ve just purchased a monthly plan for a 4GEE MiFi device. I’ve followed the set up instructions and all is working OK but I have no light on the device itself, is this correct or should I have lights visible all the time? 

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9 REPLIES 9
Alex_S
EE Employee

‎14-07-2020 06:28 PM - edited ‎14-07-2020 06:29 PM

Hi @Jimbo26 

 

Welcome to the community 🙂

 

On the 4GEE WiFi Mini, once the device is fully charged, you will see the circles around the power button all light up. This is an indication of how full the battery is.

 

While the device is not in use it will go into stand by mode so the lights wont be on all of the time unless the power button is pressed.

 

 

Alex 🙂

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Jimbo26
Investigator
Investigator
In response to Alex_S

‎15-07-2020 10:21 AM

Hi Alex

 

Thank you for your response. The device I have is the new yellow one with the capability for usb charging other devices. 

There are no lights around the power button? The light on the black screen only stay on for a minute or too then go off? 

If this is correct how do I know if it’s switched on without any visible sign or how much signal I’ve got, battery etc?


stay safe

 

Jimbo

 

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Christopher_G
EE Community Support Team
In response to Jimbo26

‎15-07-2020 12:14 PM - edited ‎15-07-2020 12:14 PM

Is it this 4GEE WiFi device, @Jimbo26?

 

If not, could you send us a picture of it using the camera icon? We'll do our best to help.

 

Chris

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Jimbo26
Investigator
Investigator
In response to Christopher_G

‎15-07-2020 12:57 PM

Yes Chris it is and it looks the same when I’m charging and switched on and in use (no lights)

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Christopher_G
EE Community Support Team
In response to Jimbo26

‎15-07-2020 03:46 PM

I haven't used this one personally myself, @Jimbo26 so I'm not 100% at the minute.

 

From the pictures, it seems there are indicators on the front?

 

Am I right in saying they look like little LED lights, but don't light up at all?


Chris

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Jimbo26
Investigator
Investigator
In response to Christopher_G

‎15-07-2020 05:20 PM

Yes they do light up but only after pressing the power button. After chatting with EE support EE are sending me a replacement. Strange the device works but give no visual indication that it’s switched on or connect to anything? The only way I know it is switched on and working is I can see the SSID and connect to the WiFi (other than pressing the power button).

 

Hope the replacements works?

many thanks, stay safe

 

Jimbo

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Leanne_T
EE Community Support Team
In response to Jimbo26

‎15-07-2020 05:46 PM

Thanks for coming back and letting us know @Jimbo26

 

Let us know how you get on with the replacement WiFi device 🙂

 

Leanne.

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Jimbo26
Investigator
Investigator
In response to Leanne_T

‎15-07-2020 07:17 PM

Will do Leanne

Sent from my iPhone
Leanne_T
EE Community Support Team
In response to Jimbo26

‎16-07-2020 08:30 AM

No problem @Jimbo26

 

Speak to you soon 🙂

 

Leanne.

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