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4GEE Wifi connection

gergototh
Investigator
Investigator

‎10-09-2020 06:50 AM

From one day to another I am unable to connect to my 4GEE wifi (EE70)

All the lights are on, not flashing. Tried to restart it several times but same issue. Battery out and back.

 

Cannot connect to it by using the IP address.

0 Helpful
9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2020 06:55 AM

Can you connect to it by WiFi?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
gergototh
Investigator
Investigator
In response to XRaySpeX

‎11-09-2020 06:19 AM

No, nothing at all

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to gergototh

‎11-09-2020 06:52 AM

What happens when you try to connect to it by WiFi? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
gergototh
Investigator
Investigator
In response to XRaySpeX

‎11-09-2020 06:55 AM

As I said, nothing. Non of the phones can see the wifi at all.

Nothing

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to gergototh

‎11-09-2020 08:16 AM

Hi @gergototh,

 

Welcome to the EE Community. 🙂

 

Does the WiFi network reappear if your restart the router?

 

Have you tried 'forgetting' the network on your phones and reconnecting?

 

Thanks

 

James

 

0 Helpful
gergototh
Investigator
Investigator
In response to James_B

‎11-09-2020 08:33 AM

I am sorry, but I did write it about restarting doesn't help and no phones can see it. Even phones which have never been connected to it.

All lights are on, now about 24 hours without charging.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to gergototh

‎11-09-2020 08:39 AM

Hi @gergototh,

 

Have you tried a hard reset? (Press and hold the reset button for five seconds with a paperclip)

 

Thanks

 

James

0 Helpful
gergototh
Investigator
Investigator
In response to James_B

‎11-09-2020 12:19 PM

Of course.

Tried everything, everything

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to gergototh

‎11-09-2020 12:25 PM

Hi @gergototh,

 

In that case, please get in touch with Customer Care so our Tech Gurus can run through some diagnostics and arrange a replacement if necessary.

 

Thanks

 

James

0 Helpful