4GEE 4GEE Home Router Alcatel

[CLAIRE798]

Hi 

just got the home router, ordered some antennae doe it too

sim card in correctly but keep getting red network light and no signal I have 4-5 coverage where I am normally 

I have reset it a few times and that hasn’t helped

any tips? 

thanks 

[wardi]

Hi Claire..is the sim card new as well?  If so it might not have been activated yet.  When I got my new 4gee router plus sim it did take a few hours before the signal went live.  Try the sim from your phone to rule this in or out.

[Christopher_G]

Hi @CLAIRE798

Welcome to the community.

That's a great question from @wardi. It could be that the SIM card hasn't registered yet. Do you have any other EE devices that are working as normal?

Chris

[CLAIRE798]

Thanks tried another sim and it worked So you are probably right not activated yet although I got my sim a few days so should be by now I will look into it thanks

[James_B]

Hi @CLAIRE798,

It shouldn't take longer than 24 hours for your SIM to activate. Please get in touch with Customer Care so a member of the team can check it has been activated.

They'll be happy to help. 🙂

James