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4G router data allowance

Step2
Investigator
Investigator

‎30-12-2020 09:38 PM

Hi, hope you can help me. I recently got a 4G Router with a 100 GB data allowance. Not nearly enough, run out after about two weeks. I am trying to increase to the unlimited data allowance but can’t find out how to do this online via the EE app. Can anybody help?

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎30-12-2020 09:47 PM

@Step2 : Is that on a contract or a fixed duration PAYG?

 

There's nowt stopping you buying an unlimited data phone SIM on contract & putting it in your MBB router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Step2
Investigator
Investigator
In response to XRaySpeX

‎30-12-2020 10:04 PM

Is there no way of simply upgrading my existing plan? I don’t want to start a new contract to run concurrently with the existing plan which I am now locked into for two years!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Step2

‎30-12-2020 10:11 PM

Ah, OK, so it is a contract!

 

Yes, you could call CS & ask for an increase (not an upgrade) to your data plan, even to unlimited - see EE Pay Monthly plans: How do I change mine?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Step2
Investigator
Investigator
In response to XRaySpeX

‎30-12-2020 10:41 PM - last edited on ‎30-12-2020 11:27 PM by EE Community Moderator

Ok thanks v much. I wish the EE app made that clear. And even better,
possible to do online. --
Stephanie 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
wardi
Star Contributor
Star Contributor
In response to Step2

‎31-12-2020 12:03 AM - edited ‎31-12-2020 12:06 AM

Step2.. I have one of these routers.  I started off on 100GB and soon realised it might be a bit borderline.  I phoned up and asked for my allowance to be increased to 200GB, this took less than 5 minutes.  Please remember that some old folks don't even know what an 'app' is.