We're recording reasonable download speeds but zero (0.00) mbps upload speeds when running speedtest, which explains why our service is completely unusable.
What devices are you using? And are these problems happening on all of them? How long have you been having these problems?
I'm not sure what you mean by "Zone 2", presumably the TFL transport zones, but that covers a very wide area. You can check for known network issues on the coverage & status checker and following "check network"
It was at 0 upload mbps for a good hour. EE on the phone said national average upload speed is 4-5mbps which includes rural areas so in the centre of London presumably higher.
It sounds like your upload speed is now varying, which is symptomatic of varying traffic levels on your serving site.
The expected UL speed in any given location would depend significantly on the amount of available capacity on your serving site divided by the amount of users.
These factors can vary significantly in all areas, although admittedly your quoted speeds are a little on the low side.
If you ever see a ping as high as 1697ms, I would highly recommend to discard the result as it's a good indication of congestion (e.g. of the network or the target server or one of the links along the route) which in your case appears to be congested up but less so down (more commonly I've seen congestion down but not up).
Usually I find that speedtest.net is very good and selects good target servers for multithreaded tests but I would recommend that you verify with a second service such as fast.com
I agree that poor performance would not be expected in Zone 2 but it may be that there is some unusual event causing the network capacity to be insufficient at the particular peak time. I'm near a town centre in Zone 6 and occasionally need to restart the radio as it may become camped on a cell tower which gets very busy during the day.
Ok, but that means 'discarding the result' for a whole hour as it was like that for an whole hour.
I take the point that a single measurement like that is bogus but the upload link was totally down for a whole hour, and since then is consistently under 1mpbs.
