4G Not working to send anything

Elaine1984 · ‎30-08-2021

My daughters phone is a second line contract. She’s had it for a few months now but having trouble with her 4G. She can receive Snapchat’s, WhatsApp’s and notifications but she can’t reply to anything. Any help would be appreciated! Thankyou.

Northerner · ‎30-08-2021

Hi @Elaine1984

You need to disable the content lock on her line. You can do this via EE app.

If she can receive data then it will be the content lock which is the issue for sending.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎30-08-2021

Hi @Elaine1984

You need to disable the content lock on her line. You can do this via EE app.

If she can receive data then it will be the content lock which is the issue for sending.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Elaine1984 · ‎30-08-2021

Thankyou so much @Northerner . That seems to of worked!

Elaine1984 · ‎30-08-2021

although it does keep dropping off! Weird….it is working much better than before though.

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4G Not working to send anything