4G Not working to send anything

[Elaine1984]

My daughters phone is a second line contract. She’s had it for a few months now but having trouble with her 4G. She can receive Snapchat’s, WhatsApp’s and notifications but she can’t reply to anything. Any help would be appreciated! Thankyou. 

[Northerner · Accepted solution]

Hi @Elaine1984 

You need to disable the content lock on her line. You can do this via EE app. 

If she can receive data then it will be the content lock which is the issue for sending.

Thanks

[Elaine1984]

Thankyou so much @Northerner . That seems to of worked! 

[Elaine1984]

although it does keep dropping off! Weird….it is working much better than before though.