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26hrs and still no sim activation

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HayleyK
Explorer

‎09-03-2021 04:22 PM

Have just upgraded my phone and been sent a new sim card, done the sim swap as told to but 26hrs later still not able to use new phone

Any advice please?? 

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎09-03-2021 04:33 PM

@HayleyK : Didn't your old SIM work in your new phone? That's all you needed to do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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5 REPLIES 5
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XRaySpeX
EE Community Star
EE Community Star

‎09-03-2021 04:33 PM

@HayleyK : Didn't your old SIM work in your new phone? That's all you needed to do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HayleyK
Explorer
In response to XRaySpeX

‎09-03-2021 04:41 PM

His there, yeah that's worked straight AWAY!!

but why send one out with new phone if I didn't need it??

Didn't know if was because I now have a 5g phone so needed a different card??

Thanks for your quick response

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XRaySpeX
EE Community Star
EE Community Star
In response to HayleyK

‎09-03-2021 04:45 PM

A new SIM is sent just in case the old 1 doesn't fit or is faulty. All EE SIMs support all the 'G's w/out needing to change them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HayleyK
Explorer
In response to XRaySpeX

‎09-03-2021 04:47 PM

Perfect, thank you ever so much for helping me

 

Stay safe

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XRaySpeX
EE Community Star
EE Community Star
In response to HayleyK

‎09-03-2021 04:50 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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