Yesterday I got the iPhone 13 and a new SIM card which I got told by a member of staff that it should be working within 24 hours it’s now been 30 hours I can’t use either SIM card to ring 150 or anything and I don’t know what to do.
Many times EE supply a replacement SIM with new phones in case, for whatever reason, there's a problem with your existing SIM.
If your current SIM works and fits in your new phone, then just use that and there's no need to exchange SIMs.
Now that you have, there's unfortunately no account access on this public forum - you will need to call EE C/S on 0800 0798586 free from any other phone.
