14 day cancellation
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03-02-2021 03:59 AM
Hello EE channel returns team,
https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-c... I have cancelled my direct debit, please refund my account. Thank you.
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03-02-2021 04:10 AM
It's impossible to spend £41 calling a Freephone number. It's free to all callers.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2021 04:12 AM
This user discussion forum can have no access to your specific account. You need to phone EE to discuss this.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2021 07:07 AM - edited 03-02-2021 07:08 AM
As @XRaySpeX says that’s a freephone number, where did you call from? A landline or another mobile?
in either case you don’t get refunded for any charges occurred during the use of the contract
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03-02-2021 09:23 AM
Morning @Cancellation
Thanks for coming to the community.
I have sent you a private message on the community for some extra details.
Thanks 🙂
Leanne.
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03-02-2021 01:55 PM
Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges.
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03-02-2021 01:55 PM
Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges.
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03-02-2021 01:56 PM
Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges. I appreciate it!
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03-02-2021 02:12 PM
Try calling the Freephone no. in my sig. over Skype. It should be free.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
