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My voicemail won't connect

Greekofile
Investigator
Investigator

‎02-02-2021 05:40 PM

My voicemail has stopped connecting over the past week, for no obvious reason. I get constant messages on my phone and watch saying I have a voicemail but when I try to phone voicemail I am getting a message saying Call Failed : 'Error performing request. Unknown Error' 

Any suggestions?

Thanks

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎02-02-2021 06:07 PM

@Greekofile   Try texting VM OFF to 150 then turn the device off/on then text VM ON to 150 and test it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Greekofile
Investigator
Investigator
In response to Chris_B

‎02-02-2021 06:36 PM

Thanks, I tried that but it hasn't made any difference.

 

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Greekofile

‎02-02-2021 06:44 PM

Are you using Visual Voicemail on your iphone? Test IPHONE VISUAL to 150

 

 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎02-02-2021 06:47 PM

Hi @Greekofile 


Does the same error occur whether you are using speed-dial 1 and/or manually dialling 222?

0 Helpful
Greekofile
Investigator
Investigator
In response to bristolian

‎03-02-2021 12:31 PM

Interesting! I had been just following the links but when I dialled 222 it worked. It will be interesting to see if this solves the problem. It does seem to have stopped the continual messages.

Thanks

0 Helpful