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£10 charge for unlimited data

PSKC
Explorer

‎06-09-2021 10:12 PM

I did not request an add on for Unlimited Data but got additional £10 deducted on my bill this month.Can someone tell me why?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-09-2021 07:00 AM

@PSKC  Data adds on cost not reduce the bill by £10.     What does your bill breakdown actually say ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
PSKC
Explorer
In response to Chris_B

‎07-09-2021 08:42 AM

Bill added on a charge of £10 for Unlimited Data however I did not request to have this add on on top of my monthly allowance.

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0 Helpful
Leanne_T
EE Community Support Team
In response to PSKC

‎07-09-2021 09:56 AM

Hi @PSKC

 

Thanks for coming to the community. 

 

If you've not requested the add-on, please give us a call on 150 the team will get this looked into for you 🙂

 

Thanks. 

 

Leanne.

0 Helpful