Hello
If you're waiting on an iPhone 12 Pro, I have some bad news for you.
Like many others, I have been waiting for my new iPhone (128gb in graphite) to be delivered today, however, no updates and no communication all day from EE on social media or by SMS letting us know what's going on prompted me to contact them.
I have just come off the phone to their customer support and I was categorically told they have zero stock and it will take up to 14 days for new handsets to be delivered, this is despite being told over the phone it would be with me today (got the impression they had minimal stock and were never going to be able to meet the demand). Had I known about this 14 day wait, I wouldn't have committed to paying £350.00 upfront as I need the phone for work purposes.
Cancelled my order and will be shopping about now. Seriously disappointing how badly EE have handled this today. One of the worst parts of this is that the people I spoke with didn't even sound bothered, barely got an apology!
