iPhone 17 Pro Max issue

[Solaris1]

Hi folks,

so I pre ordered in the 14th of the 17 pro max in orange, they immediately took the early upgrade fee and the deposit (£403) and I received the message for the XKO number. Since then the money they took has no appeared as a “credit” on my app and the tracking for the XKO doesn’t show as the order has been confirmed or if there is an estimated delivery date. I understand there is delays, but surely I would have an estimated delivery date date by now? I’m just worried that they have taken this money and not actually completed the order. This is not the first time I have had issues with EE and I’m now starting to lose any trust with them. 
has anyone else has the same experience that they can re assure me it’s going to work out ? 

[Billyscoug]

If i changed it to a higher memory woild it cone faster ? 

[Anshul24]

Hi @Chris_S 

I have the link to check the order but it is showing that the time out for the order

 

check latest info only.

 

[Peter_W]

Hey there @Billyscoug.

When looking at our stock tables, most versions of the 17 Pro Max are similar timescales, but things can change.

If you were curious about alternative options, I would recommend giving our team a call, so they can take a closer look at the time into what exactly we can sort.

Peter

[Peter_W]

Thanks for sharing those details @Anshul24.

I would definitely recommend giving our team a call too, as that way we can make sure everything is showing as it should be with your order at our end 😊

Peter

[Anshul24]

Hi @Peter_W 

I have been trying to connect with the agent on your toll-free number but it's just the IVR says that the order will be dispatched via DPD along with the tracking number that sits

[Lesley_W]

This sounds like the automated message @Anshul24 

Did you press any options to speak to a guide?

Lesley

[Anshul24]

Hi @Lesley_W 

There is no option on IVR for Agent Connect after selecting some options like mobile, orders it starts the IVR recorded scripts for sharing the DPD information only.

[Lesley_W]

If you follow any of the account query or billing options @Anshul24, it should connect you to a guide who can look into this for you.

Lesley

[Safagyan]

Nothing